FAQs

ACCOUNT SIGN UP

  • Do I need to sign up/register myself before placing an order?

Yes. It is required for every new customer to us. Our registration process is fast and free. By doing so, It will save you time for future purchases. Click here to register.

  • Why should I become a registered user?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise at the time of each order.

  • How do I change my account information?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit all your account information. 

ORDERING

  • Can I order by phone?

Currently we do not take orders over the phone. Click here to shop.

  • What kinds of payment methods do you accept?

We accept the following forms of payment: Visa, MasterCard, Discover, and American Express.

  • Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order. But you can contact customer service to cancel your order before it's shipped.

  • Do you restock items that are sold out?

We restock most of sold out items, but to make sure, please contact our customer service to check availability or check back with our site a while later.

ORDER STATUS

  • How do I check on the status of my order?

Make sure to have the order # and e-mail address available. Confirmations are sent via e-mail when your order has been received or your shipment has been processed, based on a valid e-mail address provided to us. If you did not receive any confirmation emails, please check your e-mail spam filter. You may view the status of your order by logging into your Lazyegg account. Please allow 24 to 48 hours for updates on any order changes.

SHIPPING

  • What kinds of shipping options do you offer?

We offer a variety of shipping options and rates. It also varies by a seller. See each seller site for more information before you make a purchase.

  • Which international countries do you ship to?

Unfortunately, we do not ship outside the U.S.

  • How do I track my package after it has been shipped?

As soon as your package is shipped you will receive an e-mail notification confirmation of the shipment. The email will include your order’s tracking number and a website for you to track your package.

  • Can I change my shipping address?

Yes, as long as it occurs prior to placing your order. Any change needed after you have placed your order, you shall contact our customer service. But if the order has been shipped, you may be charged for changing the shipping address, and need to contact USPS/UPS personally for such changes.

RETURN

  • What is our return policy?

Please check out our return and exchange page for more information, Click here.

  • How soon will I receive a refund for my return? 

Please allow up to two weeks depending on each bank for transaction.